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Quality

Otsuka’s approach to product quality extends beyond safety and security in manufacturing. Striving also to enhance the quality of its social initiatives, the group is focused on a broad range of activities, from information transparency and disclosure to working with suppliers and other collaborators, respecting local communities, and ensuring compliance with regulations.

Compliance

The Otsuka group has maintained an organization and corporate climate, which enable all employees to behave with extremely high ethical standards, including compliance with laws, regulations, and bioethics.

Implementing Otsuka Group-Wide Training—Global Code of Business Ethics and a Global Anti-Corruption Policy

In order to promote and achieve group-wide compliance under the banner of its corporate philosophy, the Otsuka group established the Otsuka Group Global Code of Business Ethics. The commitment to this Code of Conduct is publicly posted on its website as a message from President, Representative Director, and CEO Tatsuo Higuchi.
The Otsuka group distributes a universal set of training materials worldwide to address its Global Anti-Corruption Policy; this ensures that training is uniform and consistent for all group companies. Training materials are provided not only in Japanese but also in English, Chinese, and Indonesian. Group companies regularly report to the Otsuka Holdings Board of Directors on the status of training implementation.

President's Message Otsuka Group Global Code of Business Ethics
Otsuka group

Promoting Compliance

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Otsuka Pharmaceutical Factory: Ethics Forum

The Otsuka group of companies formulates their own individual programs to promote compliance based on the Otsuka Group Global Code of Business Ethics. The group companies that handle pharmaceuticals follow the Prescription Drug Promotion Code, which is a code of behavior for healthcare professionals, and have formulated their own Code of Practice. The Otsuka group works to forge relationships of mutual trust with medical practitioners, as well as with all of its stakeholders, to foster appropriate collaboration on compliance issues. As the social responsibility to clearly specify the relationship between pharmaceutical companies and healthcare-related organizations is required, it is striving to ensure adherence to standards in order to fulfill its responsibility as a pharmaceutical company and ensure the practice of proper medical care based on ethics and a patient-centered commitment.
In 2017, Otsuka Pharmaceutical held a Compliance Forum, bringing department directors and managers together to share basic knowledge on data leak risks and the appropriate responses to take if devices containing data are lost. In December, the company holds a Compliance Officer Meeting in Tokyo that brings together compliance officers from subsidiaries in the Asian and Arab area. In addition, in 2016, the company has begun soliciting compliance slogans and sharing the outstanding slogans internally in order to raise employees’ awareness about compliance.  
Otsuka Pharmaceutical Factory held the 12th Ethics Forum in Tokyo on workplace management and compliance. Approximately 120 people attended the forum, mainly branch directors and sales managers. They learned about workplace management approaches for preventing organization scandals.
Taiho Pharmaceutical has formulated a code of conduct and compliance program, which serve as a guideline for the conduct of executives and staff. The company has also set up a Compliance Committee to promote compliance, a helpline as part of the whistleblowing system, a Taiho group hotline for the Taiho group, and a power and sexual harassment hotline as a channel for consultation. In 2017, the company formed the Global Compliance Committee to cultivate a culture of ethics and faithfulness within the Taiho group and review major risks pertaining to its corporate activities and compliance issues. The committee has held two meetings.          
With regard to education and training, the company holds annual educational sessions on the Otsuka Group Global Code of Business Ethics and rank-based training sessions. In 2017, it held a training session on workplace improvement for executives and section directors of the Medical Division, as well as a training session for the Consumer Healthcare Division on relevant laws and ordinances, including appropriate advertising guidelines. In addition to continuing to distribute the compliance newsletter, the company launched a portal website jointly with the Organizational Culture Reform Committee established in February 2017. The website distributes a weekly mini-drama video on various compliance-related topics.      
Furthermore, Taiho Pharmaceutical conducts a company-wide survey to check the compliance awareness of executives and staff as well as potential problems. The results are analyzed in detail and shared throughout the whole company and with the relevant sections to improve the organizational culture.    
Otsuka Foods posts the Otsuka Group Global Code of Business Ethics and Global Anti-Corruption Policy on the company’s intranet. It has also implemented educational and training sessions to make employees aware of conducting business activities in good faith and with high ethical standards. Designating June as compliance month, the company surveyed employees and held compliance meetings throughout the month as part of the efforts to raise compliance awareness and identify challenges. The company also conducted an educational program on insider training regulations.
Otsuka Electronics holds compliance training sessions at the morning meeting at the beginning of each month at all of its locations, addressing a different topic each month. To increase awareness, the company also sends out the monthly e-mail Compliance Magazine to all employees, which presents examples of compliance violations, case studies, and quizzes. In 2017, the company designated November as compliance strengthening month, holding simultaneous training sessions in each workplace.
EN Otsuka Pharmaceutical conducts an annual compliance survey of all its employees, aimed at creating an even better company and workplace environment. In fiscal 2017, the company shared the survey results with all employees and held training sessions focusing on information security, the self-reporting system, power harassment, and addressing immediate compliance risks.
Otsuka Techno has institutionalized and implements a compliance program designed to ensure thorough compliance with laws and ordinances inside and outside Japan and corporate ethics. As one of its measures to promote compliance, the company has established and holds regular meetings of the compliance subcommittee as a channel to hear requests and opinions from employees and others on making improvements to the company. By maintaining communication between the company and employees, the subcommittee meetings aim to find solutions to issues based on a common understanding. In the area of education, the company holds a training session for all employees once a year regarding the Otsuka Group Global Code of Business Ethics and Global Anti-Corruption Policy. In 2017, the company also held the first Ethics Forum for officers, executive officers, supervisors, and compliance committee members to raise awareness about and permeate the code of ethics.   
Otsuka Holdings, Otsuka Pharmaceutical, Otsuka Pharmaceutical Factory, Taiho Pharmaceutical, EN Otsuka Pharmaceutical, Otsuka Foods, Otsuka Electronics, Otsuka Techno

Enhancing the Internal Whistleblowing System

Japan’s Corporate Governance Code calls for the establishment of an internal whistleblowing system independent of management, and for management oversight of the operational status of the system. This independence and oversight function is extremely important for a whistleblowing system to function in the quick detection of illegal and inappropriate conduct and/or information disclosure. Accordingly, Otsuka Holdings and major group companies have established a whistleblowing system that is independent of management to ensure that whistleblowers can use the system with peace of mind. Our rules allow for whistleblowing not only by full-time employees but also by contract and dispatched employees. Information on whistleblowers and their reports is strictly managed to prevent any negative repercussions on the whistleblowers. The operational status of major group companies’ internal whistleblowing systems is reported regularly in the Board of Directors meetings of Otsuka Holdings.
Otsuka Chemical established an external reporting channel at a legal firm in fiscal 2014, in addition to its internal channels for reporting. Since 2018, the company’s subsidiaries in Japan are also able to utilize this external channel for reporting.      
At EN Otsuka Pharmaceutical, in order to make it easier for employees to consult not only on internal work-related matters such as the workplace environment and possible rule violations, but also on personal problems and difficulties, code of conduct consultation has been introduced in the Iwate and Tokyo areas, each staffed by one female and one male employee, as part of the company’s efforts to find swift solutions to problems. The company has commissioned consultants at outside companies as well, as part of a structure designed to make it easy for employees to seek advice when needed.
Otsuka Electronics has also established a hotline as part of its whistleblowing system to ensure that employees are able to report compliance violations, harassment, and other matters whenever they feel the need.
Otsuka Pharmaceutical Factory established an internal channel for reporting in 2006 when the Companies Law entered into force. In 2016, it established external channels for reporting at legal firms. The purpose of their establishment is to ensure that dishonest or unfair practices are detected and corrected early to strengthen the company’s compliance structure, as well as to improve the working environment for its employees. External channels for reporting have been established in Tokushima and Tokyo, making the reporting channels more accessible to employees for consulting about their problems and difficulties.    
 
Otsuka Holdings, Otsuka Pharmaceutical Factory, EN Otsuka Pharmaceutical, Otsuka Chemical, Otsuka Electronics
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The Otsuka group of companies formulates their own individual programs to p...

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Compliance
Response thumb thumb2016 qua02

Enhancing the Internal Whistleblowing System

Japan’s Corporate Governance Code calls for the establishment of an interna...