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Stakeholder Engagement

Over the years, the Otsuka group has received the support of many stakeholders, including consumers, patients, investors, local residents, collaborators, and employees. In order to fulfill corporate social responsibilities such as human rights protection and environmental conservation, the group realizes that one effective way to help solve social issues is collaborating with stakeholders worldwide.
The Otsuka group aims to maintain and enhance relationships of trust with stakeholders in various ways, and is working to strengthen communication and cooperation with them.

Stakeholder Engagement
Stakeholders Forms of Engagement Main Responsibilities and Issues
Patients,
consumers
and healthcare professionals
  • Provision of information on pharmaceutical products through medical representatives
  • Health-related, awareness-raising activities
  • Solicitation of customer feedback
  • Organization of seminars for healthcare professionals and events to support patient associations
  • Research and development into products to address unmet medical needs
  • Support for disease prevention, treatment, and health maintenance/promotion, while helping to extend healthy life expectancy and quality of life
Investors
and shareholders
  • Formulation and communication of medium-term management plans
  • IR activities such as regular company briefings for analysts and institutional investors
  • Enhancement of information disclosure through materials in English for overseas institutional investors
  • Organization of shareholder meetings that are easy to understand for individual shareholders
  • Sustainable growth and improvement of corporate value
  • Return on dividends
  • Timely and appropriate information disclosure
  • Measures to attract socially responsible investment
Communities
and society
  • Implementation and operation of environmental protection procedures at factories
  • Development and deployment of eco-friendly products
  • Interaction and collaboration with local communities
  • Disaster relief activities
  • Educational support activities
  • Environmental conservation
  • Contribution to local communities
  • Support for raising the next generation of young people
Collaborators
  • Holding company briefings and facility tours
  • Meeting and exchanging opinions with collaborators
  • Working with suppliers to implement CSR procurement questionnaires, etc.
  • Joint research and development for products, technologies and systems, and cooperation through co-promotion and co-marketing
  • Ensuring quality assurance and stable product supply
  • Enhancement of product information provision
  • Protection of human rights, the environment and societal concerns across the supply chain
  • Fair and equitable transactions
  • Sustainable growth and development with collaborators
Employees
  • Human resource development programs and training systems
  • Self-assessment system
  • Conducting personnel interviews/questionnaires, etc.
  • Provision of whistleblower hotlines for compliance/ harassment, etc.
  • Human resources development
  • Respect for diversity
  • Work-life balance initiatives
  • Parenting and family home care support
  • Ensuring occupational health and safety