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Quality

Otsuka’s approach to product quality extends beyond safety and security in manufacturing. Striving also to enhance the quality of its social initiatives, the group is focused on a broad range of activities, from information transparency and disclosure to working with suppliers and other collaborators, respecting local communities, and ensuring compliance with regulations.

Compliance

The Otsuka group has maintained an organization and corporate climate, which enable all employees to behave with extremely high ethical standards, including compliance with laws, regulations, and bioethics.

Promoting Compliance

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The Otsuka group of companies formulates their own individual programs to promote compliance based on the Otsuka Group Global Code of Business Ethics. The group companies that handle pharmaceuticals follow the Prescription Drug Promotion Code, which is a code of behavior for healthcare professionals, and have formulated their own Code of Practice. The Otsuka group works to forge relationships of mutual trust with medical practitioners, as well as with all of its stakeholders, to foster appropriate collaboration on compliance issues. As the social responsibility to clearly specify the relationship between pharmaceutical companies and healthcare-related organizations is required, it is striving to ensure adherence to standards in order to fulfill its responsibility as a pharmaceutical company and ensure the practice of proper medical care based on ethics and a patient-centered commitment.
In 2016, Otsuka Pharmaceutical held a Compliance Forum for Leaders, bringing department directors and managers together to discuss loss of devices containing confidential data and the risk of data leaks. They also shared basic expertise on data leak risks and the appropriate responses to the loss of these devices. In December, the company held a Compliance Officer Meeting in Tokyo for all compliance officers at subsidiaries in Asia together.
Taiho Pharmaceutical strives to raise compliance awareness throughout the company and its subsidiaries by holding compliance training sessions at the head office, research institutes and other locations, as well as training sessions at subsidiaries in Japan and other countries. The company also distributes a twice-monthly compliance newsletter, which addresses current issues and topics covered in in-house training sessions.
Otsuka Electronics holds compliance training sessions at the morning meeting on the first Monday of each month, addressing a different topic each month. In 2016, the company designated November as a month for strengthening compliance, holding simultaneous training sessions in each workplace.
EN Otsuka Pharmaceutical conducts an annual compliance survey of all its employees. In 2016, the company shared the results to provide employees with feedback and held training sessions to educate them on information security and address cases when medicines had a harmful effect, the protection of personal information, document management and other issues.
Otsuka Foods posts the Otsuka group’s Corporate Philosophy, Global Code of Business Ethics, and Global Anti-corruption Policy on the company’s intranet. It also implements educational activities and training sessions to promote an organizational structure that engages in business activities based on good faith and high ethical standards. Designating June as compliance month, the company surveyed employees and held compliance meetings throughout the month. In December 2016, the company also conducted an e-learning program addressing the issue of insider training.

VOICE

写真
Compliance Initiatives
Maki Toyooka Manager, Compliance Department
Otsuka Pharmaceutical Co., Ltd.
 

At Otsuka Pharmaceutical, we are reinforcing our efforts to ensure compliance at our approximately 30 subsidiaries in Asian and Arab countries. We have provided many different types of support, including setting rules and implementing group training for all officers in charge of compliance. These subsidiaries differ greatly in terms of their size and the products they sell, and the regulations in each of these countries also differ. These differences can make it difficult to address the issue of compliance. To address this, we are working hard to gain a greater understanding of the business customs and cultures of each country.

Otsuka group

Promoting Compliance—Otsuka Pharmaceutical Factory

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Otsuka Pharmaceutical Factory: Ethics Forum

Otsuka Pharmaceutical Factory has established the Otsuka Pharmaceutical Factory Compliance Program, a set of concrete guidelines based on the company’s Code of Conduct. This code also addresses compliance with regard to environmental preservation, unfair trading practices, protection of personal information, clinical trials, and the provision of medical information. Otsuka Pharmaceutical Factory takes various steps to ensure that the company reliably complies with all rules and regulations. It has developed a code of ethics that encompasses the Code of Conduct and Compliance Program. Meanwhile, it built a structure to promote ethics through the Compliance Committee, Executive Committee, and other bodies. It also established an internal whistleblowing system in the form of a corporate ethics hotline. With these efforts, the company is building a comprehensive structure to promote reliable compliance in the execution of operations.
The company is determined to establish this code of ethics as an integral part of the corporate culture. To accomplish this, it holds forums and seminars to educate employees, regularly monitors corporate ethics to assess whether they have become part of the corporate fabric, and reviews conditions to ensure continuous improvement. In this way, the company works to ensure that it is in compliance with all relevant laws and regulations and is upholding its ethical standards. Ethics forums are also held twice a year for executives, executive officers, department heads, and compliance committee members. The importance of compliance is also stressed at all training sessions, including sessions for new employees and management training for managers.
The company works to ensure that each employee is fully aware of compliance matters. It posts information on this topic on its intranet, communicates regularly with all employees via a digital magazine that provides timely and practical information that is useful on the job, and also uses these materials in small-scale training sessions in each division. These are examples of company-wide programs designed to educate employees and promote a high standard of ethics.
 
Otsuka Pharmaceutical Factory

Promoting Compliance—Otsuka Chemical

Otsuka Chemical not only put into place a systematic compliance structure in April 2006, but is also developing the Code of Conduct and Otsuka Chemical Compliance Program to provide a list of the matters to which employees must pay particular attention.
The company’s compliance manual outlines specific methods for pursuing compliance. The company holds a meeting every two months for the Otsuka Chemical Compliance Promotion Secretariat, which comprises employees from each department at the head office. These meetings explore ways to promote compliance education and activities. The Compliance Committee, which is made up of in-house directors and chaired by the president, holds a regular meeting once a year, with additional meetings at times of crisis or when deemed necessary by the committee chair or committee members. The committee’s mission is to review Otsuka Chemical compliance policy and execute decisions concerning corporate response at times of crisis.
The company also conducts compliance education activities, including an annual class on insider trading-related issues for all employees, and uses e-learning programs to teach employees about matters related to the Otsuka Group Global Code of Business Ethics and its Global Anti-Corruption Policy.
Otsuka Chemical

Expanding the Internal Whistle-blowing System

Japan’s Corporate Governance Code calls for establishing a whistle-blowing system that is independent from management and for management oversight of the operational status of the system. This independence and oversight is extremely important for a whistle-blowing system to function in the quick detection of illegal and inappropriate conduct and/or information disclosure. Accordingly, the Otsuka group has established a whistle-blowing system that is independent from management to ensure that whistleblowers can use the system without concerns about potential repercussions. Full-time Otsuka employees, as well as contracted and temporary employees, are able to utilize this system. The identity of individuals who file reports and the information received are handled and protected with the strictest confidentiality to prevent these individuals from any disadvantageous treatment.
Otsuka Chemical has both internal (three) and external (one at a legal firm) channels for reporting under the whistle-blowing system. In addition to implementing compliance education activities each year for all employees, contact information for the whistle-blowing hotline is also posted in the workplace.
In order to make it easier for employees to consult not only on work-related matters such as the workplace environment and possible rule violations, but also on personal problems and difficulties, EN Otsuka Pharmaceutical has introduced code of conduct consultation in the Iwate and Tokyo areas, each staffed by one female and one male employee. The company has commissioned consultants at outside companies, as well, as part of a structure designed to make it easy for employees to seek advice when needed.
Otsuka Electronics has also established a hotline as part of its whistle-blowing system to ensure that employees are able to report compliance violations, harassment, and other matters whenever they feel the need.
Major group companies report regularly to the Otsuka Holdings Board of Directors on the status and condition of their internal whistle-blowing systems.
Otsuka group

Enhancing the Whistle-blowing System—Otsuka Pharmaceutical Factory

To maintain sound and highly transparent management, companies must create a working environment in which employees feel comfortable and relaxed. Otsuka Pharmaceutical Factory educates employees to first report any problems arising in the workplace to their supervisors or colleagues, and then to pursue open discussion of these matters. At the same time, the company has established an internal Corporate Ethics Hotline to advise employees and allow them to directly file ethics violation reports, so that internal issues may be addressed company-wide and a sincere effort made to find solutions. The reports filed with the hotline are addressed quickly and conscientiously.
In 2016, Otsuka Pharmaceutical Factory established an external hotline so that reports may be filed through an outside lawyer. These initiatives are part of the company’s efforts to improve the working environment for its employees, as well as to ensure that dishonest or unfair practices are detected and corrected early to strengthen the company’s compliance structure. Information regarding the person filing the report and the content of the report is managed in the strictest confidence. The information is not disclosed to anyone other than those charged with handling the issue, and steps are taken to ensure that no one filing a report under this system is subject to disadvantageous treatment.
Otsuka Pharmaceutical Factory

Implementing Otsuka Group-Wide Training—Global Code of Business Ethics and a Global Anti-Corruption Policy

In order to promote and achieve group-wide compliance under the banner of its corporate philosophy, the Otsuka group established the Otsuka Group Global Code of Business Ethics. The commitment to this Code of Conduct is publicly posted on its website as a message from President, Representative Director, and CEO Tatsuo Higuchi. At the same time, the group established the Otsuka Group Global Anti-Corruption Policy which delineates the group’s approach to preventing corruption at all of its sites worldwide and promotes its business based on the highest standards of ethical conduct. 
To ensure that the same training is implemented at all companies in the Otsuka group, individual group companies are provided with training materials used worldwide on the Global Code of Business Ethics and the Global Anti-Corruption Policy. This compliance training is implemented at least once a year. In addition to Japanese, training materials are also provided in English, Chinese, and Indonesian. Group companies regularly report to the Otsuka Holdings Board of Directors on the status of training implementation.

President's Message Otsuka Group Global Code of Business Ethics
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The Otsuka group of companies formulates their own individual programs to p...

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Response thumb otsuka pic54

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Japan’s Corporate Governance Code calls for establishing a whistle-blowing ...

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Response thumb thumb2016 qua02

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To maintain sound and highly transparent management, companies must create ...

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Response thumb thumb2016 qua02

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